After-sales Service

As our VIP purchaser, you will not only enjoy high-quality product assurance, but also receive more attentive and efficient exclusive after-sales service.

1. Dedicated Account Manager

A dedicated account manager will be assigned to provide one-on-one service and respond promptly to your needs and inquiries.

Order tracking, delivery reminders, and market information will be provided to ensure you have access to the latest updates.

2. Priority Service

After-sales issues will be handled with top priority, with a clear response provided within 24 hours.

Quality inspection, product replacement, and replenishment requests will be arranged as a priority to ensure your business remains unaffected.

3. Technical Support & Training

Detailed PU foam application and construction guidelines will be provided.

Engineers can be arranged to assist online in resolving any technical challenges encountered during application.

4. Product Quality Assurance

All products undergo batch inspection before leaving the factory, and inspection reports can be provided upon request.

In case of losses caused by product quality issues, we will promptly negotiate with you and offer a suitable compensation solution.

5. Customized Value-Added Services

Support for personalized customization of appearance, packaging, and formulation to meet your market needs.

Annual market analysis and product upgrade recommendations will be provided to help you expand your business.

We understand that your satisfaction and trust are our greatest motivation. In the future, we will continue to provide the best products, the fastest response, and the most thoughtful service, striving to be your most reliable long-term partner.

— Your Satisfaction, Our Commitment